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Privacy Policy

A LEGAL DISCLAIMER

At Aeris Thermal Solutions, your privacy matters. We are committed to protecting your personal data and respecting your rights in how your information is collected, stored, and used. This policy outlines how we handle personal data collected via our website, https://aeristhermalsolutions.co.uk (“Our Site”), and ensures our practices comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using Our Site, you agree to the terms of this Privacy Policy. Please read it carefully.

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Aeris Thermal Solutions Policy

1. Who We Are
This website is owned and operated by Aeris Thermal Solutions, a trading name of a UK-based limited company.
Email: Info@aeristhermalsolutions.co.uk
 


2. What This Policy Covers
This Privacy Policy applies only to your use of Our Site. It does not cover third-party websites that may be linked from our pages. We encourage you to review their privacy policies before sharing any data with them.


3. Your Rights
Under UK GDPR, you have several important rights regarding your personal data. These include:

  • The right to be informed about how we collect and use your data

  • The right to access the personal data we hold about you

  • The right to request correction of any inaccurate or incomplete data

  • The right to request deletion of your data ("the right to be forgotten")

  • The right to restrict or object to how we process your data

  • The right to data portability

  • Rights related to automated decision-making and profiling

If you have any concerns or complaints about how we use your personal data, please contact our Data Protection Officer. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.


4. What Personal Data We Collect
Depending on how you use Our Site, we may collect the following:

  • Name

  • Business or company name

  • Contact information (email address, telephone number)

  • Your preferences and interests

  • IP address

  • Browser type and version

  • Operating system

  • Device screen resolution

  • Geographic location (country only)

  • Referring and exit URLs, and on-site activity

  • Services or products of interest
     

5. How We Use Your Data
All personal data is stored securely and only processed for specific, lawful reasons, including:

  • Responding to your enquiries and providing services

  • Customising and improving your experience on Our Site

  • Sending you updates or marketing communications you’ve opted into

  • Improving our website through analytics and user feedback

  • Facilitating service delivery through trusted third-party suppliers

We do not use your data for automated decision-making without consent, nor do we send unsolicited marketing communications.

6. Data Retention
We retain personal data only for as long as is necessary for the purposes outlined above:

  • While delivering our services to you

  • While responding to your enquiry (unless you request data to be stored for future use)

  • As needed for legal, regulatory, or analytical purposes
     

7. Data Storage and Security
All data is securely stored within the UK. We implement strong data protection measures including:

  • Access control via encrypted password management

  • Secure internal systems with limited access for authorised personnel

  • Anonymisation of analytics data

  • Regular security audits and best-practice compliance
     

8. Sharing Your Data
We may share your personal data with:

  • Our internal team (defined as authorised employees and contractors)

  • Trusted third-party partners for service delivery, marketing, or technical support

  • Legal authorities if required by law

All partners are contractually bound to handle your data securely and in compliance with data protection laws.
We will never sell or trade your personal data.

9. Controlling Your Data
You can request that we restrict, amend, or delete your personal data at any time. You may also opt out of marketing communications by:

  • Clicking the unsubscribe link in emails

  • Contacting our Data Protection Officer directly
     

10. Withholding Information
You can browse Our Site without submitting personal data. However, to access full features (e.g., contact forms), certain data may be required. You can also restrict cookie usage, see our Cookie Policy for details.

11. Accessing Your Data
You are entitled to request a copy of the personal data we hold about you. This will be provided free of charge within 30 days of your request. Contact our Data Protection Officer using the details in Section 1.

12. Cookies
Our Site uses first-party cookies and Google Analytics to improve your experience and analyse website usage. Cookies are small data files stored on your device. For full details on how cookies are used and how to manage them, please refer to our Cookie Policy.

13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our services. Updates will be posted on this page, and your continued use of Our Site will indicate your agreement to the revised terms.
Last updated: [16/06/2025]

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Cookies Policy

This Cookies Policy explains how Aeris Thermal Solutions uses cookies and similar technologies to recognise you when you visit our website at https://aeristhermalsolutions.co.uk ("Our Site"). It explains what these technologies are, why we use them, and your rights to control their use.

By continuing to browse or use Our Site, you agree to the placement of cookies on your device as described in this policy.
 

1. What Are Cookies?

Cookies are small data files that are stored on your computer or mobile device when you visit a website. They help us improve your experience by remembering preferences and settings, enabling certain functionality, and analysing website performance.

Cookies can be:

  • First-party cookies: set by the website you’re visiting (in this case, Aeris Thermal Solutions)

  • Third-party cookies: set by third-party services such as Google Analytics or embedded content providers
     

2. What Types of Cookies We Use

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for you to browse the site and use its features, such as accessing secure areas. Without these cookies, certain services may not be available.

Performance and Analytics Cookies

We use Google Analytics to help us understand how visitors interact with Our Site, which pages are most visited, and how users navigate. This helps us improve the performance and usability of the website. These cookies collect information in an anonymous form.

Functionality Cookies

These cookies allow Our Site to remember the choices you make (such as language or region) and provide enhanced, more personalised features.

Marketing and Targeting Cookies (if applicable)

Currently, we do not use cookies for advertising or retargeting purposes. If this changes in future, this policy will be updated accordingly.
 

3. Cookies We May Use

Cookie NamePurposeTypeDuration

_gaGoogle Analytics user trackingThird-party2 years

_gidGoogle Analytics session trackingThird-party24 hours

_gatThrottle request rate to Google AnalyticsThird-party1 minute

cookie_notice_acceptedRemembers your cookie preferencesFirst-party1 month

Please note: Third-party providers (like Google) may update their cookie names and durations. We do our best to maintain accurate information.
 

4. Managing and Controlling Cookies

When you first visit Our Site, you will be asked to accept or decline non-essential cookies. You can update your preferences at any time using the cookie banner or by adjusting your browser settings.

You can also control or delete cookies via your web browser. To find out how, visit www.allaboutcookies.org or check your browser’s help section.
 

5. Third-Party Cookies

We may use third-party services such as Google Analytics to help analyse usage and improve the performance of Our Site. These third-party services may set their own cookies. We do not control the use of these cookies and suggest you refer to their privacy and cookie policies directly.

  • Google Privacy & Terms
     

6. Changes to This Policy

We may update this Cookies Policy to reflect changes in law or in how we use cookies. Any updates will be posted on this page with an updated "last modified" date.

Last updated: 15 July 2025
 

7. Contact Us

If you have any questions about this Cookies Policy or how we handle your data, please contact:

Aeris Thermal Solutions
Email: hello@aeristhermalsolutions.co.uk
Phone: [Insert your contact number]

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